Privacy Policy

Privacy Policy

At Jexal Health, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, jexalhealth.com, or interact with our services. By using our website, you agree to the terms outlined in this policy.

What Data We Collect

We may collect the following types of information:

• Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, billing/shipping address, phone number, and payment information.
• Non-Personal Information: We collect data about your browsing behavior, such as IP address, browser type, device information, and pages visited, to improve our website and services.
• Comments and User Content: If you leave a comment or submit content, we collect the comment, your IP address, and browser user agent to help with spam detection.
• Embedded Content: Articles on this site may include embedded content (e.g., videos, images, articles) from other websites. This content behaves as if you visited the other website, which may collect data, use cookies, embed third-party tracking, and monitor your interactions, especially if you are logged into those websites.

How We Use Your Data

We use your data to:

• Process and fulfill your orders, including shipping and returns.
• Communicate with you about your account, orders, or customer service inquiries.
• Improve our website, products, and services through analytics.
• Send promotional emails or newsletters (with your consent, and you can opt out at any time).
• Prevent fraud and ensure the security of our website.

Who We Share Your Data With

We may share your data with:

• Service Providers: Third-party vendors who help us process payments, ship products, or analyze website performance (e.g., payment gateways, shipping companies, analytics providers).
• Legal Authorities: If required by law or to protect our rights, we may share data with law enforcement or regulatory bodies.
• Spam Detection Services: Visitor comments may be checked through an automated spam detection service.
• Password Resets: If you request a password reset, your IP address will be included in the reset email.

We do not sell your personal information to third parties.

How Long We Retain Your Data

We retain your data as follows:

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
• User Accounts: For users who register on our website, we store the personal information provided in their user profile indefinitely, unless requested for deletion. All users can see, edit, or delete their personal information at any time (except for their username). Website administrators can also see and edit this information.
• Orders and Transactions: Data related to purchases is retained for seven years to comply with tax and legal obligations.
• Analytics Data: Non-personal data, such as browsing behavior, is retained for up to 26 months.

What Rights You Have Over Your Data

If you have an account on our site or have left comments, you can:

• Request an exported file of the personal data we hold about you, including any data you provided.
• Request that we erase any personal data we hold about you, except for data we are obliged to keep for administrative, legal, or security purposes.

To exercise these rights, contact us at returns@jexalhealth.com. We will respond within 30 days.

Where Your Data Is Sent

Your data may be transferred to and processed in countries other than your own, including the United States, where our servers or third-party providers are located. We ensure these transfers comply with applicable data protection laws, such as GDPR or CCPA, where relevant.

Visitor comments may be checked through an automated spam detection service, which may involve transferring data to third-party servers.

Cookies and Tracking

Our website uses cookies to enhance your experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Third-party embedded content (e.g., videos) may also use cookies or tracking, as noted above.

Security

We implement industry-standard security measures, such as SSL encryption and secure payment processing, to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised date. We encourage you to review it regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: returns@jexalhealth.com
Address: Jexal Health, [Please Provide Address], City, Country, ZIP

Last Updated: May 6, 2025